Refund and cancellation policy

Last updated: 27 October 2026

Cancellation

Plans are prepaid for a month or a year and do not renew automatically. You can stop at any time by not renewing. Words you have already bought stay in your account.

Refunds

• If you have not used any of the words from a purchase, you can ask for a full refund within 7 days of payment.
• Once words from a purchase have been used, that purchase cannot be refunded.
• If a conversion fails because of a technical problem on our side, we put the words back in your account.
• If you were charged twice for one payment, the extra charge is refunded in full.

How to ask

E-mail with your registered e-mail and invoice number. Approved refunds go back to the original payment method within 5–7 working days.